Training & Supports

Check out Fáilte Ireland’s Business Supports playlist for the latest tips and insights.

• Perfecting Your Verbal Pitch 1 – Structuring Your Pitch

• Perfecting Your Verbal Pitch 2 – Maximising Your Influencing Skills

• What’s Your Magic Number? Make Sure You’re Making Money

• Brexit Loan Schemes for Tourism Businesses Explained

Building on the success of the Fáilte Ireland Accredited Service Excellence Programme, there are now 3 complementary programmes.
 
An overview of the programmes can be found by downloading Fáilte Ireland's Suite of Operational Excellence Programmes [pdf, 707kb]

• Enhancing Management & Supervisory Skills Flyer Template [pdf, 336kb]
  This skills programme focuses on the upskilling of staff on the key principles and techniques needed to operate as an effective and efficient Supervisor /Manager.
   

• Developing and Implementing SOPs [pdf, 124kb]
  This programme enables Supervisors / Managers to upskill themselves in the area of developing, communicating and implementing SOPs within the business with the objective of providing consistent Best in Class service to customers.
  

  
  Let service excellence become the differentiator between your business and your competitors, with the Fáilte Ireland’s Accredited Service Excellence Programme [pdf, 263kb]. This programme aims to upskill your front line staff to consistently provide excellent customer service.

 
Register for these events on the Fáilte Ireland Trade Portal. Please note that all prices quoted are excluding VAT. 
 

We have designed a number of programmes and workshops to assist visitor attractions to effectively manage capacity, pricing and their retail offering and strategy.
 

• On the Capacity, Pricing and Revenue Management programme [pdf, 113kb] you will learn about the importance of measuring capacity, how to develop a pricing strategy, and the revenue processes needed to drive profit.

• Learn the basic principles of retailing and how to create the right offer for your brand and how to price and manage stock on this two day Merchandising for Visitor Attractions [pdf, 116kb] workshop.

• This practical Pricing and Cost Management for Visitor Attractions [pdf, 107kb] workshop will help you understand the components of operating a profitable commercial visitor attraction or activity, i.e. fully understanding your costs and revenue.

 

This workshop series has been designed to help businesses improve performance by introducing better revenue and distribution management practices, key to the sustainability of any business.
 
An overview of the workshops is provided in Fáilte Ireland's Revenue and Distribution Management Programme for Hotels [pdf 1.22kb],
 
The Essentials of Revenue and Distribution Management for Hotels workshop [pdf, 121kb] will teach you everything you need to know about revenue terminology; what you need to consider when setting prices; and how to read demand for your business.
 
The Succeeding in Revenue and Distribution Management – Tactics and Strategies [pdf, 122kb] workshop provides the skills to create a framework for revenue and distribution management, including pricing, forecasting demand and assessing your optimum sales channels.  It will examine the key elements of revenue and distribution management in terms of market segmentation and capacity management.  
 
The Strategic Revenue and Distribution Management Masterclass [pdf, 121kb] is a strategic programme that focuses on revenue and distribution trends into the future, and the impact digital distribution will have on revenue streams. 
 
Please note that a revenue skills barometer must be completed in advance of registering for any of the above workshops, to ensure that only the most relevant and correctly pitched content is provided by trainers. 
 
Register for these events on the Fáilte Ireland Trade Portal. Please note that all prices quoted are excluding VAT.
 

Helping businesses to offer value for customers and drive competitiveness through their revenue management structures, their pricing and cost management decisions and identification of opportunities is really important.

• The Pricing & Cost Management Workshop [pdf,108kb] aims to help small tourism business owners and managers to understand the financial impact business decisions can have on the profitability of their business. 
  
  Get the skills and knowledge to start Growing and Using Your Database Effectively [pdf, 89kb] by using your database and the data it provides to inform and improve your offering, your pricing and your future sales and marketing activities.

Chef Toolkit 

Fáilte Ireland has partnered with Chef Network to bring you a new series of smart business tools designed to help you become more efficient without compromising on what matters most – the quality and integrity of your food.