Welcome Standard General FAQs

  • Q. Where do I apply for Fáilte Ireland's Welcome Standard?

  • To apply for Fáilte Ireland’s Welcome Standard, follow the link provided by our dedicated service provider, create your login and complete the application on the online portal.

    Visit the Fáilte Ireland Quality Assurance Self Service Portal

  • Q. What is the cost?

  • The application fee is €246 (including VAT), and you can avail of a discounted online renewal fee of €165 (including VAT) annually thereafter.

  • Q. What is the renewal cost?

  • The renewal fee is €165 (including VAT).

    The annual renewal must be completed online. You will receive an email from our dedicated service provider prior to the renewal period, which is July to September. This email will explain how to complete and pay for your renewal.

  • Q. How do I pay?

  • You can pay the application fee online by credit or debit card or by Electronic Fund Transfer. Full details are available within the online Trade Portal.

  • Q. How can I apply for signage?

  • Once your property is approved, you are entitled to display Fáilte Ireland Quality Assured signage. Full details on types, prices and how to order will be provided by your assessor.

  • Q. What do I need to do to become approved?

  • Businesses will be required to comply with Fáilte Ireland’s Welcome Standard and the new Tourism Code of Ethics.

    You should log on to the online portal to create your application. You should also include the self-assessment which is an important part of where you determine that you meet the required standard.

  • Q. What will the Assessor look for when they visit?

  • The Assessor is there to review how you meet the standards, not to change your style or form of accommodation. It will involve a walk through at your property to demonstrate how you meet the standards. The aim is to identify how you deal with your customers.

    It is important to have completed the self-assessment beforehand as this is part of the application.

    The aim for the assessor is to recommend approval on the day. If you do not meet the standards on the day of your visit, you will be required to re-apply.

  • Q. What are the benefits of approval to the Fáilte Ireland Welcome Standard?

  • Download the benefits of approval [pdf, 3mb]

     

  • Q. What is the renewal process?

  • An email is sent to the contact address which you have supplied to us. Follow the link to make a payment and complete your renewal.

  • Q. Who do I call if I have questions or need help?

  • Please contact our dedicated Customer Support Team.

    Tel: 1890 697 000 | Email: qualityassurance@failteireland.ie