Customer action plan

At Fáilte Ireland, we are committed to continuously improving the services and supports we provide to tourism businesses and industry partners.

Visitor receiving assistance at a tourist information centre desk with maps and brochures

Our Customer action plan sets out the practical steps we are taking to enhance the client experience, make it easier to engage with us and ensure our services meet the evolving needs of the tourism sector.

View the Customer action plan

The Customer action plan is available in both English and Irish.

View the Customer service charter