Communicating accessibility with confidence

Overview

Learn to showcase accessibility features and create an Access Welcome Guide that builds trust.

What to expect

Want to boost trust, increase bookings, and stand out as a genuinely inclusive tourism business?

In this module, you will learn how to communicate your business's accessibility features with confidence and clarity. Providing accurate and accessible information helps build trust with potential visitors, strengthens your reputation, and encourages more people to choose and recommend your business.

Through practical guidance and real-world examples, you will learn how to identify and showcase your accessibility features, create a clear and informative Access Welcome Guide, and promote it effectively on your website so visitors can easily find and use the information they need to plan their visit with confidence.

What will I learn

By the end of this module, you will be able to:

• Identify the accessibility features and services available within your tourism business.
• Create a clear, practical, and visitor-friendly Access Welcome Guide.
• Promote your Access Welcome Guide on your website, ensuring it is easy for visitors to find and navigate.
• Explain how providing open, honest, and detailed accessibility information builds customer trust, satisfaction, and loyalty.
• Demonstrate your commitment to inclusion by communicating accessibility information effectively to potential visitors.