People & Culture
Communicating accessibility with confidence
Learn to showcase accessibility features and create an Access Welcome Guide that builds trust.
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Inclusive business supports to welcome more visitors
We want every visitor to enjoy Ireland's tourism experiences, regardless of ability, physical limitations or age. Access training and supports to help your business become more accessible and welcoming.
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Access for Success
This Fáilte Ireland programme gives you the tools, training and guidance to make real, lasting change.
The programme can help you:
- Complete a full online accessibility audit of your business
- Build confidence in delivering inclusive customer service through expert-led training
- Develop a bespoke Access Welcome Guide tailored to your business
- Attract and better serve visitors with accessibility needs
- Demonstrate a genuine commitment to inclusion
Training to make your business more accessible
Responsible TourismAccessible and inclusive tourism; what it is and why it matters
Explore the core principles of accessible and inclusive tourism and the value it creates.
OnlineFree
People & CultureUniversal design in tourism accessibility
Learn how to design and deliver inclusive tourism experiences, that welcome every visitor.
7 October 2026OnlineFree
Promoting your accessibility features and services
Find practical guidance to help your tourism business create an Access Welcome Guide. Learn how to describe your accessibility features, choose useful photography and promote your guide to visitors.
ResourcesCreating your Access Welcome Guide
Learn how to create an access welcome guide to help visitors with specific accessibility needs.
ResourcesAccess Welcome Guide: Sensory story guidelines
Learn how to write a sensory story to help guests know what to expect before visiting your venue.
ResourcesAccess Welcome Guide: Promote and measure your guide
Discover how to promote your access welcome guide and measure its performance with your visitors.
ResourcesAccess Welcome Guide: Example guide
Review this example Access Welcome Guide to help you create your own inclusive visitor information.
ResourcesAccess Welcome Guide: Photography guidelines
Learn how to take accurate and engaging photographs for your business Access Welcome Guide.
ResourcesAccess Welcome Guide checklist for festivals and events
Use this checklist to develop an access welcome guide for your upcoming festival or event.
ResourcesCaravan, glamping and camping checklist
Use this checklist to develop your Access Welcome Guide for your caravan, glamping or camping site.
ResourcesAccess welcome guide checklist for hotels and serviced accommodation
Use this checklist to develop an access welcome guide for your hotel or serviced accommodation.
ResourcesVisitor attractions and experiences checklist
Use this checklist to develop an access welcome guide for your visitor attraction or experience.
People & Culture- 4 min read
People & Culture
Business access checklists
Use these checklists to make sure your operation is accessible for all visitors.
Responsible TourismSelf-catering accessibility checklist
A comprehensive accessibility and inclusion checklist for self-catering accommodation providers.
Responsible TourismVisitor attractions accessibility checklist
A comprehensive accessibility and inclusion checklist for visitor attractions.
Responsible TourismEvent organisers’ accessibility checklist
A comprehensive accessibility and inclusion checklist for event organisers.
Responsible TourismFestivals and events accessibility checklist
A comprehensive accessibility and inclusion checklist for festivals and events.
Responsible TourismFood and beverage accessibility checklist
A comprehensive accessibility and inclusion checklist for food and beverage businesses.
Responsible TourismHotels and B&Bs accessibility checklist
A comprehensive accessibility and inclusion checklist for hotels, B&Bs and serviced accommodation.
Responsible TourismBusiness and community venues accessibility checklist
A comprehensive accessibility and inclusion checklist for business and community event venues.
The importance of accessibility and universal design
Learn how thoughtful changes can help more visitors enjoy your business with confidence.
ResourcesUniversal design: Make your tourism business more accessible
Learn how universal design can make your tourism business more accessible.
July 2026
Responsible TourismAccessible and inclusive tourism: Why it matters for your business
Understand how accessible and inclusive tourism benefits visitors, communities, and businesses.
July 2026
Research and resources
Accessible and Inclusive Tourism Report
Read our research on accessible tourism in Ireland and learn more about the barriers, opportunities and changing needs shaping the sector.
Recruitment toolkit
Read pages 12 and 13 of this toolkit to hear the benefits of inclusive recruitment in your workplace.